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Frequently Asked Questions about the Process

Gov.gr Wallet | Frequently Asked Questions about the Process

Updated this week

Detailed information about the process, as well as additional frequently asked questions and answers, can be found at https://tickets.gov.gr/ (available in Greek).

Which matches does it apply to?

Entry to stadiums using tickets in the Gov.gr Wallet applies to football matches of Super League 1 and the Greek Cup, and to basketball matches of the Basket League and the Greek Cup.


It also applies to international competitions in which a Football Club (PAE) or Basketball Club (KAE) participates as the home team.

Can I cancel my ticket after verification in the Gov.gr Wallet?

In case a verified ticket is cancelled by the issuing provider, the ticket is automatically cancelled in the Gov.gr Wallet application.


In case of cancellation of an accompanying ticket, the declaration of accompaniment for the accompanied minors is also automatically revoked.

Can I transfer my ticket from the Gov.gr Wallet application?

Yes. A fan who has digitally verified and added their season ticket to the Gov.gr Wallet can transfer it to a person of their choice.

The user opens the Gov.gr Wallet application, selects the Tickets tab and their season ticket, and then selects “Transfer” from the [⋮] menu at the top right.
They then enter the Tax Identification Number (TIN) of the person to whom they wish to transfer the season ticket.

The person whose TIN was entered receives a notification via email, opens the Gov.gr Wallet application, and accepts the addition of the season ticket to their own digital wallet.

It is noted that the availability of this specific transfer method for season tickets is at the discretion of the Football Clubs (PAE) and Basketball Clubs (KAE).

The transfer of season tickets issued for minors is not possible.

What does ticket verification mean?

Ticket verification means the association of a unique ticket code with a specific individual.


To ensure the validity of the verification process, it is carried out through the Gov.gr Wallet application, so that the individual’s real personal details are automatically retrieved.

What is the National Communication Registry?

The National Communication Registry (NCR – emep.gov.gr) is the information system that manages the central database for the unique registration of communication details of all individuals who have been assigned a Tax Identification Number (TIN).

I don't have TAXISnet codes but I have a passport, can I verify my ticket in Gov.gr Wallet?

If you are a permanent resident abroad with a third-country passport or a new-type identity card, you can verify your ticket in the Gov.gr Wallet application as a visitor.

You will need the ticket code and your passport, which you must allow the application to read using the embedded NFC chip.

What can I do if I face issues during ticket verification?

If you encounter any problems during ticket verification, you may contact the special service offices located within the stadiums.


There, verification will be completed in person, and your ticket will be activated in the Gov.gr Wallet application.

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