The ticket changes and cancellations policy appears on More.com, directly below the description on each production’s pre-sale page.
Here is an example:
Updating this field is done through the Teller system and is particularly important, as it allows consumers to be immediately informed about the policy you wish to apply.
This helps reduce potential requests for changes or cancellations when these are not permitted, while also enabling the More.com Customer Service Department to handle customer requests more efficiently.
Editing the “Ticket Changes & Cancellations Policy” Field
The “Ticket Changes & Cancellations Policy” field is edited within the Teller platform.
Click on the “Management” tab.
From the left-hand menu, select “Events”.
From the list that appears, choose the event you want to edit.
Go to the event’s “General Information” tab.
The available options are:
“Cancellations allowed”
“Changes allowed (to another day, time, or seat)”
Both options are initially disabled.
If you wish to allow cancellations or changes, simply activate the corresponding toggle.
If you do not make any changes, the event page will display that changes/cancellations are not allowed.
Depending on your selection, the page will automatically show the appropriate policy message.
Cancellation Options
If you choose to allow cancellations, you can select one of the following options:
Offline: Cancellations are allowed but handled exclusively by you, after direct communication with the customer.
Flexible: Cancellations are allowed at any time before the event.
Moderate: Cancellations are allowed up to 7 days before the event.
Strict: Cancellations are allowed up to 14 days before the event.
Select the option you prefer and then click “Save.”
Defaults & Special Cases
If your event is already Published and cancellations are currently not allowed, the option will remain disabled.
If your event is already Published and cancellations are allowed, the system will automatically switch to the first option (Offline).
You may then select any other option you prefer.For new events, the default setting is always that cancellations are not allowed — you can change it if you wish.
For Season Tickets / Passes, only the first option (Offline) is available.
At the bottom of the “General Information” page, you will find the field: “General comments: Useful information about tickets”
You may use this field to leave additional information for:
the representatives of our Customer Service Department, and
your own box office staff.
Filling in this field is optional.
The information entered is not published and is only visible to users within your company who have management access, as well as our representatives.