The pale grey seats you see on a plan are not activated and they do not belong to a price zone (are not clickable). You can activate these seats whenever you want, and add them to the price zone of your choice.
The steps you need to follow are:
Click on the "Administration" tab
Select "edit" under the "plays" section.
From the events list on your right, select the play you want to edit.
Click on the "existing events" tab.
Select the desired event (or all the events in the same venue and with the same pricelist) and click on "open seats from seating plan".
On the pop-up, you can see the seats that are not activated in a different color, while the already activated seats have the color of the price zone they belong.
For example in the image below, the orange seats are the not activated ones.
Select the seats you want to activate (they turn yellow), assign a price list zone from the dropdown menu, click on ''assign'' and then on ''save''.
Attention: In order to activate seats in a floorplan, they must already exist in the floorplan you see in our platform. If you want to add new seats, you will need to inform us, as in this case the addition can be made only by us. After the addition you wiil be able to proceed with the assignment of a price zone to these new seats for your event.