In order to settle your event, you'll need:
A total ticketing report of your event from Teller and
The monthly financial report from your Viva Wallet account.
Teller ticketing report:
After logging into Teller go to the "reports" tab and select "orders".
You can see the process in detail here.
Note that in ordrer to see the total number of sales for an event, in the "Order creation date from" field set the date sales started (or earlier).
Viva Wallet report:
Log in to your Viva Waller account via
and select your business account.
Go to "REPORTS" and select "MONTHLY FINANCIAL STATEMENT".
This report is monthly and you have access to your financial data up to the previous month.
If you want to see a detailed report of your transactions, click on "SALES" and then on "SALES TRANSACTIONS".
Select the desired time period and press "Search". You can also export this report as an Excel spreadsheet.
In this report you can see information such as:
payment code, customer name, email, card type, amount, settlement date, Interchange Fee, Schemes Charge, Commission and the Tags column will show the name of the event.
Then tick "Other" and select the start and end dates for the period you want reported and click on "Search".
In this report you can also see details such as: transaction ref, customer's name, email, type of card, amount, clearance date, Interchange Fee, Card fees, Comission and on the Tags column you'll see the name of the event.
Moreover, you can Click on '''Advanced Search'' (top right). Scroll down and go to the ''Tags'' field. There you can start typing the title of your event (as it shows up on the booking page) and you can see the revenue from online ticket sales for this specific event , with separate columns that also mention the fees.
