Troubleshooting printing problems | More.com Ticketing Platform Help Center

To be able to print, you need to ensure the following: The printing monitor icon in the bottom right corner of your screen should be active and green.

The Cash Register / Working Station you have selected in Teller should be the same as the one installed in the printing monitor.

In Teller, you can see the Cash Register / Working Station by going to the profile icon in the top right corner and clicking on "Settings". If this is not the register you will be working with, change it and click the "Save" button.

In the printing monitor, you can see it by right-clicking on the printing monitor icon (in the bottom right corner of your screen in the taskbar) and then clicking on "Login", which will show you the name being used. To return, click "cancel".

If this does not match, you need to set the cash register that appears in the printing monitor in the "User Settings" in Teller.

Your printer must be functional.

If you are unable to print check the following:

1. The printer is plugged in and powered.

2. The printer is connected to the PC.

3. The printer's drivers are all installed and the printer is selected as the default printer. In order to make your printer the default printer go to Control Panel > View devices and printers. Right-click and "Set as default printer".

4. If you changed the printer's port it will automatically create a clone in the "View devices and printers" section of the control panel. This is why on the Printing Monitor you might see copies of the original printer (as in the image below).

In order to be able to print the printer you have selected in the printing monitor must match the computer's default printer. So if you connect the printer to a different USB port you will need to reselect the printer via the Printing Monitor. To avoid this we suggest you always connect the printer to the same USB port.

5. If you couldn't print an order, you can do the following: right-click on the printing monitor icon at the bottom of the screen and select "Reset Application". This command essentially deactivates and reactivates the program, and you are ready to try again once the icon turns green.

Next, download the PDF tickets of the order you tried to print last time, refresh the order page (by pressing F5 on the keyboard), and print the tickets by clicking "print".

6. If the printing monitor icon is gray, right-click on the printing monitor icon at the bottom of the screen and select "Reset Application".

If the icon does not turn green, try exiting and reopening the application. If the icon is still gray, try uninstalling/removing the application and then installing/adding it again.

To uninstall the Printing Monitor app you need to go to your computer's settings or control panel and click on Apps as the displayed in the image below:

The image may vary depending on the version of Windows.

In the app list you will find the Printing Monitor app and click on "uninstall".

Then restart your computer and reinstall the app.

7. If you are getting question marks instead of text on your printed tickets, check if you've installed the correct drivers but also check your regional settings on Windows. This is done via the Control panel under "Clock & Region" and additional settings. Check the language settings in the "Language for non-Unicode programs" field.

8. If you have a Godex printer and the ticket is 'cut off' and not printed correctly, after checking that the paper is correctly placed, you should calibrate the printer according to the following instructions:

Turn off the printer (button on the back) and then, while holding the feed button, turn on the printer and wait a few seconds (while holding the feed button) until the ready LED starts flashing (it makes a sound and will print a paper).