Every ticket you sell, change or cancel creates a document that is transmitted to AADE/myDATA along with how it was paid. Each document now shows how the ticket was actually paid, with every payment method the customer used.
What's changing
Until now: each ticket was reported with a single payment method for its full amount, the order's first payment. Ticket change documents were always reported as paid by card.
From now on: each ticket shows its share of every payment, with the actual payment method. On ticket changes, the old ticket's value moves "On credit" to the new one, and only the extra amount appears as card or cash.
Amounts match to the cent, per ticket and per payment method.
Example 1: A purchase with two payment methods
A customer buys 4 tickets at €12.50 and pays €40 by card and €10 in cash. Each ticket shows its share of both payments: €10.00 card + €2.50 cash = €12.50. Across the 4 tickets, that adds up to €40 card and €10 cash, exactly what the customer paid.
Example 2: Cancelling tickets
Refunds are split the same way. If 2 tickets at €20 are cancelled and €30 is refunded to card and €10 in cash, each cancelled ticket shows −€15 card and −€5 cash. A ticket cancelled without a refund is reported "On credit".
Example 3: Changing a ticket for one of the same value
The customer swaps a €45 ticket for another €45 ticket and pays nothing extra. Both documents (the old ticket's cancellation and the new ticket) are reported "On credit" for €45, because no money changed hands.
Example 4: Changing to more expensive tickets (upgrade)
In an upgrade, each new ticket first takes the value of one old ticket "On credit", in order (1st old ticket to 1st new ticket, 2nd to 2nd, and so on). The rest is covered by the money the customer paid. For example, 2 tickets at €25 are swapped for 4 tickets at €30 and the customer pays €70 by card:
New tickets 1–2: €30 each = €25 "On credit" (from an old ticket) + €5 card
New tickets 3–4: €30 each = €30 card
Total: €50 "On credit" + €70 card
Cancellation documents for the old tickets in a ticket change are always reported "On credit".
Merchandise and fees
Merchandise, service fees and delivery fees are not transmitted with the tickets. Their value is taken out of the payments first, starting with cash. This is why the cash amount on ticket documents may be lower than the cash you collected for the order.
Rounding
When a ticket's amount is split between two payment methods, one ticket may differ from the others by one cent. For example, 3 tickets at €10 paid €20 by card and €10 in cash appear as €6.66 + €3.34, €6.67 + €3.33 and €6.67 + €3.33. Each ticket still totals €10, and each payment method's total matches exactly what the customer paid.
What you'll see by provider
Viva Fiscalisation: each receipt has one line per payment (two card payments = two lines), with the card transaction where there is one.
EpsilonNet: each document shows the full breakdown: "On credit" plus every payment method.
What stays the same
Orders paid with a single payment method look the same as today.
Ticket prices, VAT and document types don't change. Only the payment part of each document changes.
POS collection receipts are not affected.
Documents for complimentary tickets (self-supply) are reported "On credit" for the full amount, as today.
Documents already transmitted to AADE are not re-sent.
💡 Good to know: Each ticket's document is transmitted separately, sometimes a few hours apart. If you don't see all of an order's documents in myDATA straight away, you don't need to do anything. Once they're all transmitted, the totals match the order.
Frequently Asked Questions (FAQs)
Why do I see "On credit" on a document?
"On credit" means the amount wasn't covered by new money. You'll see it on ticket changes (the old ticket's value moves to the new one), on cancellations without a refund and on complimentary tickets.
Do I need to do anything?
No. The split happens automatically. If your accountant has questions about the amounts by payment method, you can share this article with them.