In some cases, in order to effectively investigate and resolve technical issues, the MORE support team may need temporary access to your event management account.
This access is granted only when reasonably necessary to provide technical support and is limited solely to the actions required to assist you.
When access may be required
The support team may gain temporary access to your account for tasks such as:
Adding or managing events and dates, when the action cannot be performed from a support account.
Managing price lists and discounts.
Supporting issues related to resellers.
Creating or reviewing reports.
Performing actions that are not available or do not function through the Support Admin interface.
Diagnosing and resolving technical issues.
Resolving technical errors.
Correcting service settings or configurations when necessary for the proper functioning of the application.
Protecting Your Account
Access is granted:
only by authorized MORE personnel,
only when necessary to provide technical support,
only for the time required to complete the relevant work,
in accordance with the appropriate technical and organizational security measures implemented by MORE.
Legal Basis
This provision is set forth in Section 3.14 of the Terms of Use of the Organizers’ and the Ticketing Agreement.
Specifically, access is granted only to the extent necessary to diagnose and resolve technical issues, as well as to rectify technical errors or correct service settings and configurations, with the aim of ensuring the proper functioning of the application and a seamless user experience.